Shipping policy
DOLEL delivers to every one of the 50 U.S. states, which includes Alaska, Hawaii, and Puerto Rico. We do not offer international shipping at this time.
Processing Time
We handle and prepare orders within 1–3 business days (Monday through Friday, not counting holidays). As soon as your order is dispatched, we send you a confirmation email containing the tracking details.
Shipping Options
- Standard (7-14 business days): $15
The delivery windows shown are estimates based on business days and exclude weekends and holidays. Every order comes with tracking included.
Order Tracking
Once your order leaves our facility, we email you a tracking number. You can follow your shipment's progress directly on the carrier's website (USPS, UPS, FedEx, or the carrier assigned to your order).
Delays
Although we make every effort to stick to the estimated delivery times, occasional delays can happen because of carrier problems, bad weather, or a high number of orders. If your order is much later than expected, please reach out to us at support@dolel.shop and we will look into it with the carrier.
Incorrect Address
It's important to review your shipping address when you check out. We cannot be held liable for deliveries that go to an address you provided incorrectly. If you spot a mistake, contact us right away and we will attempt to correct the address before your order ships.
Lost or Damaged Packages
If your package gets lost while being delivered or shows up damaged, please notify us within 48 hours of the delivery date (or the expected delivery date) by emailing support@dolel.shop. We will collaborate with the carrier to fix the problem and, when suitable, provide a replacement or a refund.